Surrogacy Care Coordinator: Looking back, looking ahead

Surrogacy Care Coordinators Shannon, Breana, Roberta build relationships with their surrogates.

When Extraordinary Conceptions decided to launch its Care Coordinator position a few months ago, the agency had an idea how much their surrogates would appreciate the personalized attention. What they didn’t realize at the time was how much their Care Coordinators would enjoy their new positions.


What Does A Surrogacy Care Coordinator Do?

While Case Coordinators manage a surrogate’s case, Care Coordinators offer women another level of compassion. Care Coordinators check in with surrogates on a regular basis. Their job is to answer any questions their surrogates may have and to offer some sage advice.

Questions may range from medical screenings, injection series, transfer day, and even those pre-delivery jitters.

“We like to follow up with the women and see where they are at,” said Roberta, a Care Coordinator at Extraordinary Conceptions. “We keep track of where our surrogates are in their journey which is important to them and us.”

Roberta shared how each time they speak to their surrogate, they pick up where the conversation left off. And sometimes, their surrogates reach out to them before contacting their Case Coordinators.

“Our goal is to make sure our surrogates feel comfortable,” she said.


Helping Surrogates During The Early Months

In the beginning, new surrogates have questions on the next steps they need to take.

“A lot of women want to know what happens after they have had their medical screenings,” Roberta said. “Things are sort of on hold because there is a lot of back and forth with an information exchange with their intending parents.”

When the ladies are informed, it’s helpful to them. And that’s what being a Care Coordinator is all about. It’s listening to the needs of surrogates and preparing them for the next steps in the process.


Preparing Surrogates For Their Transfer

A transfer is when an embryo is placed into the surrogate’s uterus. In a gestational surrogacy, a surrogate has no genetic ties to the embryo. The eggs used to create the embryo either belong to the intending mother or an egg donor.

Roberta shared that women react differently before their transfer. Even though some may be a bit nervous, all of them are incredibly eager to get started.

“These women are just excited to get the process going and want to get pregnant,” Roberta said. “And when their pregnancy is confirmed, we can hear the happiness in their voices when they call us.”


Surrogates: Building A Lasting Relationship

What Roberta likes most about her job are the close relationships she builds over the months with surrogates.

“It’s so special that we get to be involved in their journey. We are with them every step of the way,” she said. “That’s the most exciting part for me.”

If Roberta could send a message to surrogates, she would want them to know never to feel shy about reaching out to their Care Coordinators. No question or concern is too small.

“We are here to guide them with anything they need,” she said. “That’s our job so it doesn’t matter what day or time it is. If you need something, we are always here.”